Maintenance
Property Maintenance Request
For a non-emergency maintenance request, please access your online portal and include a detailed description with pictures of the problem.
In case of Emergency
We hope that during your tenancy you will never experience an emergency. In the event you have an emergency, please place your safety and the safety of others first.
- In the event of a fire, call 911 and request assistance
- In the event of a burglary, prowler or trespasser, call 911 and request assistance
- In the event neighbors exhibit behavior that is unruly, disturbing and/or has some negative effect on you and your family, call 911 and request assistance
- In the event of a power or water problem, call the appropriate utility company first for assistance.
Only after you contact proper authority should you contact our office with concerns.
Maintenance
We define a “Maintenance Emergency” as a malfunction of property that may result in further damage to the property or pose an immediate threat to safe living conditions. If you are experiencing a maintenance emergency, please call 864-318-4770. Please leave a detailed voicemail. This mailbox will be monitored periodically after hours and on the weekends.
Please keep in mind that not all maintenance issues can be resolved immediately due to circumstances beyond our control such as subcontractors being booked or unavailable for same day services, parts needing to be orders or on back order, etc. We will always stive to act within a reasonable time frame to take care of your maintenance requests.
- Water leaks and burst pipes. Turn off water at main water shut off and then call the office.
- No heat if outside temperature is less than 40 degrees
- Flooding inside the property
- Electrical malfunctions resulting in smoke or fire – call 911 then call us
- Fallen tree caused property damage. If tree fails on a power line, call the utility company.
- Get locked out of the property. You would need to call a locksmith. We do not offer lockout services. You may obtain a new key during business hours from the office for a fee.
- No heat if outside temperature is above 40 degrees
- Electrical malfunctions – discontinue use and report during normal business hours or submit request on the online portal
- Minor plumbing leaks not resulting in property damage. Shut off value and report during normal business hours or submit request on the online portal.
Unsure if your maintenance request qualifies as an emergency? See examples below for guidance.
In the event that an electrical plug, switch, fan, light fixture, appliance or circuit breaker is not functioning properly, IMMEDIATELY DISCONTINUE USE and call the office for assistance. DO NOT CONTINUE USING AN ELECTRICAL PLUG/ OUTLET, SWITCH, FAN LIGHT FIXTURE, APPLIANCE OR CIRCUIT BREAKER THAT IS HOT TO THE TOUCH, SMOKING OR SPARKING. Although these malfunctions may not be emergencies, they may potentially cause further problems/ damages. We will respond to these malfunctions as soon as possible. If a fire develops, call 911 immediately.
Tenants are responsible for resetting circuit breakers. Any breakers reset my maintenance will result in $75.00 fee.
In the event your hot water heater is leaking or another water pipe inside the house is leaking, if possible, shut off the water supply to the fixture. If necessary, shut off the main water supply to the house until the leak is repaired. If the leak is serious and likely to cause damage, please call our office immediately. If the hot water heater is not leaking, but not heating water property, this is not an emergency. Flip breaker associated with hot water heater, then contact the office.
In the event a drain or toilet backs ups, it is likely an object or substance originating from inside the property. You can try clearing the pipes with a plunger, snake or chemical drain cleaner. Read all warnings and instructions thoroughly before using any chemical drain cleaners. Chemical drain cleaners can cause damage to plumbing if not used properly. Should plumbing need repair due to tenant’s negligence, tenant will be held responsible for incurring repair costs. This includes a child’s flushing of toys or other items, overuse of toilet paper, dumping of cooking grease, clogging from disposal of food and other debris in kitchen sink, etc.
Generally, heating and air malfunctions are not maintenance emergencies, unless the smell of gas is prevalent. In this case please turn off the heating system immediately, open windows and/or doors to allow premises to ventilate and exit the unit immediately. Call appropriate utility company.
If your maintenance request is deemed unnecessary or no problem found with equipment, tenants will be charged a trip fee assessed by the company.
Common Maintenance Quick Fixes
Please browse our Quick Fixes for the most commonly reported maintenance issues. You may find an easy fix for your issue with no waiting for a maintenance person to visit.
Make sure gas service is on. Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses.
Check thermostat on tank and turn down.
Try plunger. If still clogged call maintenance. Note: if tenant caused clog then you will be accountable for bill.
Remove hair from drain. Try pouring drain cleaner down the drain.
Make sure Gas service is on with utility provider. Check thermostat. Try changing batteries in thermostat. Replace filters. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Check thermostat, set correctly. Front and Back grills clean. Clean out drain hole.
- Make sure the emergency gas valve is turned on
- Check to be sure pilot light is lit
- If you are not able to get the pilot light lit, contact Marchant and we will have an experienced vendor assist you
- Mold can grow most anywhere that spores land and find moisture and a comfortable temperature
- Mold is typically found indoors at levels that do not affect most healthy individuals
- Almost every home gets some type of mold - the trick is to clean it up before it spreads
- The most visible type is mildew, which begins as tiny black spots. This is the stuff you see in grout lines in your shower, on damp window casings, etc.
- Check out this terrific site for more information on mold and how to clean it up: www.treatitlikedirt.com
- Floss - not bio-degradable
- Grease, Oil & Fat - like heart disease, these will decrease the flow of pipes over time
- Band-aids - these are plastic and not bio-degradable
- Medications - contaminates the water supply
- Disposable Wipes - EVEN if they say you can, Don't!
- Paper Towels - these do not break down like toilet paper
- Feminine Hygiene Products - including cotton pads and swabs
- Cat Litter
- Condoms
- Hair
- Look for the valve which is located to the LEFT behind your toilet tank
- Turn the knob to the RIGHT (clockwise) to close the valve and stop water flow
- Turn off water from faucet if possible
- Locate water lines below sink which lead to water valves
- Turn water valves to the RIGHT (clockwise) to stop the water flow
- Check the Filter! Change often (at least every three months) 95% of all service calls are due to dirty air filters
- Check thermostat setting - set Fan to "auto", set system to "Cool"
- Check air handler/furnace - you should hear it "rumbling", if not, check to make sure it is plugged in and switched on
- Check circuit breaker - make sure it is not 'tripped'
- Check to be sure the drain line is not clogged
- Check the fan unit outside - is the fan spinning and clear of leaves and branches?
- Make sure the power is OFF. Safety First!
- Insert the special wrench into the bottom of the disposal and start turning it back and forth until the jam frees up.
- Make sure there is nothing stuck in the disposal causing a jam.
- Press reset button (also located on the bottom of the disposal).
- Turn Power back ON.
- Locate the air-intake grill that holds the filter.
- Open grill, remove old filter.
- Replace with new one - IMPORTANT: air flow arrow on filter to point in the direction air is traveling (being "sucked" to).
- Check filter monthly. A good habit is to check the filter each month when making your rent payment.
- A clean filter will ensure your A/C is running smoothly and keep electric costs to a minimum.
- Collect liquid grease to be recycled
- Wipe pans clean with a paper towel
- Rinse pans with cold water
- Food scraps go in garbage, NOT the garbage disposal
- Remove toilet tank lid
- Lift up the fill valve (or float ball)
- Pull out the water tube
- Reach down and turn OFF the water valve (turn valve CLOCKWISE)
- Some outlets are known as GFIs located near wet areas of your home (i.e. kitchen and bathrooms)
- When power becomes overloaded they will 'trip' (stop working).
- Press reset button on them to power back on (usually small button in the center of the outlet plate)
- Still not working? Check other GFI outlets in the home and reset. If that does not work, find the breaker panel and check for flipped switches. Flip back to "On" to restore power.
- Slow water flow from your fridge? Try changing the water filter
- Filter should be changed every 6 months
- Each fridge will have its own unique filter system - you can find details for each in the manual or by searching online
- Locate the filter, twist to the left to remove, twist right to install
- Some may have a push button system
- Reset the filter button to reflect a new filter has been installed
- Wet burners are usually why a gas stove top will not light
- When cleaning, avoid using too much water that will make the burners wet
- Try to clean using a damp cloth only
- To dry out, turn oven on to 350 degrees for 30 minutes
- Check for sounds of running water, trickling or hissing sounds
- Add 25 drops of food coloring to inside of toilet tank
- Wait 15 minutes...if no dye shows up in toilet bowl, no leak exists
- If dye appears in bowl, toilet needs repair. Please log a maintenance request through your tenant portal
- First, realign key so it is in a vertical position (12 o'clock)
- Apply light pressure to smaller disc around the key (called a plug)
- Pull and remove the key from the lock
- Disconnect the smoke detector by twisting counter-clockwise
- Replace the battery with a new one (this will most likely stop the chirping)
- If it is still chirping, remove the battery and hold down the test button for 15 seconds to drain any remaining charge
- Insert the new battery and reattach to the wall/ceiling
- If this doesn’t fix the problem, please contact Marchant immediately
While low water pressure can be annoying, it is often easily remedied
- Condensation is caused by high humidity in your home
- Run vent fans in bathrooms when showering to prevent condensation
- Turn off vent fans in the kitchen when cooking
- In extreme situations you may need to install a dehumidifier in your home